How to Reach Us
Questions find answers faster when players know exactly which door to knock on. This page gathers every way to reach Imperial Wins in one convenient place. Pick the channel that suits your situation, and a real person will respond.
Live chat remains the quickest route for anything urgent, day or night. Email works better for documents, detailed payment questions and any longer written explanations. The form below suits general enquiries when you prefer a structured message.
Ways to Get in Touch
Three channels cover every type of request, from a lost password to verification. Each one lands with the same support team and follows one response process. Choose based on urgency and on how much detail your question carries.
- Live chat: open 24/7 from every page, answers within a couple of minutes.
- Email: [email protected] for documents, complaints and payment queries.
- Contact form: general questions and feedback, sent directly from this page.
Most messages receive a reply within a few hours, not business days. Complex cases get a ticket number, so progress stays visible until resolution. Escalation to a senior specialist is always an option if an answer disappoints.
Address: 111 Cashel Street Christchurch Central City Christchurch, Christchurch Central City, Canterbury 8011, New Zealand